ALL YOU WANTED TO KNOW AND MORE
WHAT IS YOUR RETURN POLICY?
All returns must be made within 14 days of delivery and only in "as-new" condition. Please note that separately or additionally purchased batteries cannot be returned. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. There is a 10% restocking fee applied as well. For help packing the TravelScoot, give us a call at 800-342-2214.
ARE THE BATTERIES AIRLINE APPROVED?
The 151 and 274 Wh lithium-ion batteries are both air-travel approved. The 420 Wh battery is for ground travel only as it exceeds the FAA limit of 300 Wh.
WILL MEDICARE COVER IT?
The short answer? No. The TravelScoot is classified as an electric convenience vehicle (ECV) only. Medicare is very strict and generally will not pay for anything that increases your mobility outside of the home. Your physician may write a prescription for one, but the insurance companies don't see travel as a medical necessity. As a general rule, Medicare will only approve reimbursement of a mobility scooter (non-travel type) if the individual is unable to operate a manual wheelchair and the scooter is medically required to sustain the individual's daily living within the 4 walls of their home. A person who can stand and walk short distances generally may not be approved by Medicare for any type of three-wheeled mobility scooters. In some cases, Medicare has helped individuals pay for three-wheeled scooters as an exception. This should be discussed with them directly. However, it should be noted that if your doctor has given you an RX for a travel scooter, then you may be able to work with your secondary insurance company to provide you with a reimbursement. In a nutshell, this means that insurance won't automatically pay, but you should inquire, and perhaps be persistent. It is not out of the question, and we have had several customers who have been successful in getting a reimbursement. You should also ask your physician to indicate that you need a lightweight device because of your limited ability to lift things. You may ask your physician if there is a weight limit for you to lift as this may help the insurance company with their decision to approve reimbursement.
Please note that we are unable to process any insurance forms, claims, or prescriptions.
HOW LONG DOES THE BATTERY LAST?
That depends on your weight, where you travel, and your math skills. To simplify things a little, we take the average mileage for a 200 lb. individual on flat-paved surface going full throttle. The 151 wh battery will go up to 8 miles per charge, the 274 wh battery will go 15 miles, and the 420 Wh battery will go up to 18 miles per charge. If you weigh less than 200 lbs., the battery will go farther; if you weigh more, it will go less. It helps to pay attention to the battery indicator lights on the throttle. Each light represents roughly 1/3 of the battery's total charge. Once on red, you have 1/3 of the battery left so we recommend keeping track of how long it takes for one of your lights to go out and then plan accordingly.
DO YOU OFFER DISCOUNTS?
We offer a $100 discount for all U.S. veterans with proof of service.
DO YOU WORK WITH THE VA?
Yes! However, each VA is independently operated so your experience will vary greatly depending on your state and which facility you work with. Each facility is also unique as to the approval process. Not all VAs are educated in the approval process for lightweight mobility scooters. Although we are an approved vendor of the VA, we are not a contracted supplier.
DO YOU PROVIDE RENTALS?
We do not provide mobility scooter rentals at this time.
DO YOU OFFER PAYMENT PLANS?
We are hoping to partner soon with Affirm to provide affordable payment plans for those on a fixed income.
DO YOU SELL USED?
At this time, we only sell new TravelScoot mobility scooters.
We recommend that you do routine maintenance every four to six months. To learn how to do maintenance, please click here. Maintenance and servicing are minimal and can be performed by anyone with basic technical skills. Most mobility stores and bike shops are also glad to help. In "severe" cases, the TravelScoot can be shipped back to us at a very reasonable cost, often less than a service call to a mobile technician for other mobility scooters.
WHERE CAN I TAKE IT?
With its rear-wheel drive, the TravelScoot should be able to handle short dry grass, hard-packed gravel, bumpy roads, and inclines of 15%. For bumpy or uneven terrain, we recommend purchasing the suspension seat post for increased comfort. The Escape will be able to tackle outdoor situations easier than the Cruiser.
Due to the TravelScoot's light weight, a key lock would not provide positive theft protection (a thief would simply have to pick it up and run away, then call the manufacturer for a replacement key). We recommend a cable-type bicycle lock.
WHAT ABOUT RAIN?
While we do not recommend riding our scooter in the rain, this type of environment is often unavoidable. The TravelScoot will operate normally under the conditions you think you will encounter on your trip. After all, we are based in Washington State (one of the wettest places in the US) and have many local customers who use their scooters daily. If your scooter gets wet, simply dry it off at your earliest convenience. It is a good idea to carry a plastic bag or two with you to protect the battery and the on/off switch module if you get stuck in a downpour. In such an instance, once you get "home", dry off the scooter and place it near a dry area, perhaps next to a heater vent or equivalent. The worst thing to do when the scooter gets wet is to let it rot in the trunk of a car, basement, etc. We would also suggest avoiding large puddles when possible.