FAQ

We offer a 14-day return window for qualifying unused scooters. If you are uncertain whether the TravelScoot is right for you, you can also explore the 3-day trial option before committing to a standard purchase. Read the complete return policy or visit the TravelScoot Community page for trial and demo options.

Most private insurance plans do not routinely cover the TravelScoot, but some customers have submitted claims and received partial reimbursement. The medical billing code sometimes used is K0899 — Power Mobility Device, Not Otherwise Classified. After a purchase, we can provide an invoice that includes this code. TravelScoot USA does not bill insurance companies directly and is not enrolled in Medicare or Medicaid.

Medicare typically does not reimburse for a TravelScoot. Many customers purchase out of pocket, and some use eligible Health Savings Account funds. Please confirm eligibility and reimbursement requirements with your plan administrator.

We offer a $100 discount for U.S. veterans. We also have a referral program for customers who share TravelScoot with others.

Yes. TravelScoot USA is a VA-approved vendor, and many veterans have received a scooter through their VA center. Visit our Veterans page for instructions and vendor information.

We do not offer scooter rentals. If you are unsure whether the TravelScoot fits your needs, visit the TravelScoot Community page to explore the 3-day trial and free demonstration options.

TravelScoot USA sells new scooters directly. People interested in buying or selling a used model can visit the TravelScoot Community group on Facebook.

TravelScoot offers an air-travel-approved battery designed to comply with common airline requirements for mobility devices. We also offer a larger battery with approximately 2.4 times the capacity, but that battery is not approved for air travel. Airline procedures can vary, so bring the appropriate documentation and confirm requirements with your airline before traveling. Visit our battery information page and airline travel guide.

Battery range depends on the battery selected, rider weight, hills, terrain, temperature, and riding conditions. The air-travel-approved battery can provide up to approximately 14 miles under favorable conditions. Review the battery information page when comparing the available battery options.

The TravelScoot is intended for people who have difficulty walking long distances but retain sufficient upper-body control, balance, vision, judgment, and mobility to operate a three-wheel scooter safely. It may not be appropriate for someone who requires full-time mobility assistance. Review the instruction manual, and consult an appropriate healthcare professional if you are uncertain about your ability to operate it safely.

The TravelScoot is designed for stable operation when it is properly fitted and used at an appropriate speed. As with any three-wheel mobility scooter, slow down before turning, approach slopes straight on, avoid sudden direction changes, and use extra care on loose, wet, steep, or uneven surfaces. Proper seat height and rider positioning also make an important difference. If you are uncertain, explore our demonstration and three-day trial options before purchasing.

Regularly inspect the scooter, keep it clean and dry, maintain appropriate tire condition, and address unusual operation promptly. Maintenance needs depend on use and riding conditions. Owners of the discontinued HD Deluxe can view model-specific videos and maintenance guidance. Additional help is available on our service page.

The Escape can travel over suitable dry grass, hard-packed gravel, and uneven sidewalks when conditions allow. Loose material, deep gravel, mud, wet grass, steep slopes, and rough terrain can reduce traction and stability. Ride conservatively and avoid surfaces that exceed your abilities or the scooter’s intended use. A suspension seat post can improve comfort on moderately uneven surfaces.

The TravelScoot does not include a key. Because the scooter is extremely lightweight, a key alone would not prevent someone from carrying it away. When leaving it unattended, use a suitable cable-style bicycle lock through the rear frame or forks and secure it to a fixed object.

Avoid intentionally riding in rain or through standing water. If unexpected weather occurs, protect the battery connector and power switch when possible. After exposure to moisture, dry the scooter thoroughly and store it in a dry, ventilated location rather than a damp trunk, basement, or storage area.