Shipping made simple.
We process orders promptly, provide tracking when your package ships, and help resolve carrier issues if something does not arrive as expected.
We are here if a shipment needs attention.
If your package appears lost or arrives damaged, contact us promptly. We will work with the carrier to help resolve the issue.
Order processing
Orders are generally processed within 1–2 business days.
Orders placed on weekends or holidays begin processing on the next business day. Processing time is the time needed to prepare your order before the carrier receives it.
Scooter delivery timing
Scooter orders may take up to 10 business days to arrive.
Most customers receive their scooter within approximately 5 business days after it ships. Delivery time can vary by destination and carrier conditions.
Carriers and tracking
We ship with UPS and USPS. Once your order ships, tracking information is sent to the email address used for the order.
Shipping costs
Any applicable shipping cost is calculated during checkout based on the delivery location and selected shipping method.
Shipping charges are non-refundable, including when an order is returned or exchanged or when a carrier delay occurs.
United States shipping
TravelScoot USA does not ship internationally. Customers outside the United States should contact their nearest TravelScoot distributor for purchasing and shipping assistance.
Lost or damaged packages
If your package is lost or damaged in transit, contact us immediately. Keep the package, packing materials, and damaged contents available while we work with the carrier.
Call (800) 342-2214