TravelScoot Customer Service Center

Troubleshooting Help

If your TravelScoot isn’t turning on, accelerating properly, or charging, start here. Our Troubleshooting Guide walks you through quick checks to resolve most common issues yourself.

We also recommend checking the Owner's Manual for answers to common repair questions.

Submit a Service Request

If you need repair, warranty service, or parts replacement, please use our Contact Form or call us directly at 800-342-2214. We’ll help determine the fastest solution.

Shipping a Scooter for Repair

If we determine your scooter needs in-house repair, we’ll guide you through safely packing and shipping it to our Oregon service center. We’ll email a prepaid return label and a short video tutorial on how to pack your TravelScoot correctly.

Warranty & Non-Warranty Repairs

Most TravelScoot parts are covered under a limited warranty. If your scooter is outside the warranty period, we still offer affordable repair options. You’ll always receive a quote before any repairs are made.

Get Real Help — From Real People

We’re a U.S.-based team that answers phones and emails directly — no outsourcing here. Whether you bought your TravelScoot yesterday or five years ago, we’re committed to helping you keep it running like new.

Need help now? Visit our Troubleshooting Guide or call 800-342-2214 for live technical support.