Clear, straightforward support
Purchase with confidence.
We want you to feel certain that the TravelScoot is right for you. Eligible scooters can be returned within 14 days of delivery when the conditions below are followed.
Uncertain whether the TravelScoot is right for you?
Our separate 3-day in-home trial lets you evaluate a TravelScoot Escape indoors for a non-refundable $200. If you keep it, the $200 is applied toward the purchase price. If it is not the right fit, notify us within three days and follow the trial return instructions.
The 3-day trial is a separate program and must be arranged before purchasing a scooter.
Scooter returns
Returns are straightforward when the scooter is kept in new condition, used indoors only, and packed safely in its original materials.
To qualify for a return
- Contact us within 14 days of delivery
- Use the scooter indoors only
- Keep all wheels clean and free of outdoor wear
- Return every included part and accessory
- Keep the frame, seat, and controls free of damage
- Use the original box and packing materials
How the return process works
- Contact our team.Tell us why you would like to return the scooter so we can determine whether there may be a simple fit or setup solution.
- Send photos of the rear wheels.The photos help us confirm that the scooter was used indoors only and remains eligible for return.
- Pack the scooter.After reviewing the wheel photos, we will send our packing video. Send us a photo of the packed scooter before sealing the box.
- Receive your UPS label.Once the packing is approved, we will send the return label. Drop the package at any nearby UPS Store location.
- Inspection and refund.We will inspect the scooter after it arrives and issue the applicable refund to the original payment method.
Example refund on a $2,950 scooter
Why are there return charges?
The restocking fee helps cover inspection, handling, and preparation after a scooter is returned. The $100 charge covers the UPS return label. Damage caused by missing or improper packaging may result in an additional deduction.
Returns that do not qualify
A scooter cannot be accepted as a return if it was used outdoors, is no longer in new condition, is missing parts or original packaging, has been modified, or is damaged. A non-qualifying scooter shipped to us will be returned to the customer at the customer’s expense.
Parts and batteries
Items must be returned in new condition and in their original packaging. Batteries purchased separately are not returnable. A battery included as part of a qualifying scooter return must be returned with that scooter.
Please contact us before returning any item so we can confirm eligibility and provide the correct instructions.
Order cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already shipped are handled as returns.
Payment processors do not return their processing charges to us. An order canceled after payment has been processed but before shipment is therefore subject to a non-refundable 3.5% processing fee.
Two-year limited warranty
TravelScoot scooters include a two-year limited warranty beginning on the delivery date. Batteries receive full replacement coverage for the first 24 months. The warranty applies to the original owner and does not cover normal wear and tear.
Keeping your warranty valid
- Assemble and operate the scooter according to the Owner’s Manual.
- Charge the battery at least every three to four months while it is not in use.
- Use the scooter for its intended purpose under normal conditions.
- Perform routine maintenance and adjustments when needed.
- Use only TravelScoot batteries and chargers.
The frame warranty weight limit is 450 pounds. The warranty does not cover modified products, commercial or rental use, operation outside the Owner’s Manual, or carrying more than one rider.
Warranty service
Email us with a description of the problem and any requested photos or video. Once a warranty claim is approved, we will ship the replacement part on invoice. Return the defective part within 14 days to clear the invoice and complete the claim.
TravelScoot USA covers warranty-related shipping during the first 60 days when the original packaging is used. Please retain your original shipping box for the full warranty period.
Common questions
Can a scooter used outside be returned?
No. To remain eligible for return, the scooter must be used indoors only. Clean rear wheels help us verify that requirement.
Why should I keep the original box?
The box and custom packing materials protect the scooter. They are required for returns and should be retained throughout the warranty period.
What if my scooter arrives damaged or incorrect?
Contact us promptly and keep all packaging. We will review the issue and provide the appropriate assistance. A product that arrives damaged or incorrect is not treated as an ordinary return.
Can you help me choose before I order?
Absolutely. Call us, contact us online, arrange a showroom appointment a few days in advance, or consider our separate 3-day in-home trial.
Legal information
TravelScoot USA Inc. is not liable for incidental or consequential damages resulting from product use. Some states do not allow the exclusion of such damages, so this limitation may not apply to you. This warranty provides specific legal rights, and other rights may vary by state.