TravelScoot Troubleshooting Guide

Is your TravelScoot acting up? Follow these steps in order to identify and fix the issue.

Part 1: Check the Battery

• Is it plugged in?
• Is it plugged in all the way?
• If you see lights on your throttle, skip to Part 2.

Charge the Battery

• Two solid red lights: Charging normally
• One red and one green: Fully charged
• False green: May indicate a bad charger or an aging battery
• Flashing lights: Problem with battery or charger
• Learn how to check the battery's voltage — a good battery should read at least 25.5 volts
• If the charger is okay, the issue may lie in the circuit board, fuse, or a bad battery cell

Common Battery Issues

• Lack of regular charging: Charge after each use or at least every 6 months
• External damage: Check terminals and AMP connector

Part 2: Check the Electronics

• Inspect the throttle, on/off switch, and controller — ensure they’re securely connected

Junction Box (Deluxe only)

• Remove the Junction Box cover
• For Escape/Cruiser: wires are accessible from the back
• Disconnect and inspect the throttle/on-off from the controller
• Look for corrosion, clean and reconnect

Check for Intermittent Wiring Issues

• Check for intermittent issues
• Move the wiring along the steering column to locate loose or broken spots
• Have a partner test the throttle if power flickers during movement

Check the Controller

• Escape version, Deluxe version
• Tip scooter to the right, rotate left wheel — cogging or resistance may mean the controller is bad
• Unplug battery/controller and recheck smoothness of rotation
• Reconnect carefully, aligning arrow marks to avoid damaging pins

Ordering and Support

• Order parts here or use the search bar
• Consider the Electronics Package to isolate the issue
• Contact your local dealer by phone or email
• Zoom or Facetime assistance may be available

Send Controls for Testing

• Deluxe model:
  • Controller removal
  • Throttle and On/Off removal
• Escape model:
  • Controller
  • Throttle and On/Off
• Call 800-342-2214 to arrange shipment

Belt-Drive Models

• Lubricate on/off button to resolve most issues
• Disconnect and reconnect throttle cable near motor
• Replace the Power Circuit Board inside the throttle
• Replace the motor only if necessary
• Throttles for belt-drive models were discontinued in 2018