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21 YEARS OF EXCELLENCE

Returns

Returns & Cancellations

Return Policy

  • Returns must be initiated within 14 days of delivery.
  • Items must be returned in “new” condition and in original packaging.
  • Customer is responsible for all shipping costs, including any damage due to improper packaging.
  • 10% restocking fee applies to all returns.
  • Non-compliant returns (not in “new” condition) will be returned to the customer at their expense.
  • Scooter returns will be assessed a $100 return shipping charge.
  • Batteries purchased separately cannot be returned unless included in a scooter order.

Cancellations

  • Orders canceled before shipping are subject to a non-refundable 3.5% credit card processing fee.
  • No exceptions.

Warranty Policy

Express Warranty

  • TravelScoot scooters are covered by a 2-year limited warranty from the date of delivery.
  • The warranty does not cover normal wear and tear.
  • The maximum warranty weight limit for TravelScoot frames is 350 lbs.
  • This warranty applies only to the original owner and is non-transferable.

Warranty Terms

The warranty remains valid only if:

  • The product is correctly assembled.
  • The battery is charged at least every 3–4 months when not in use.
  • The product is used for its intended purpose and under normal conditions.
  • Regular maintenance and adjustments are performed as needed.

The warranty is void if the product is:

  • Used outside of the Owner’s Manual instructions.
  • Modified in any way.
  • Ridden by more than one person at a time.
  • Used for commercial purposes (rental, public use, etc.).
  • Operated with a non-TravelScoot battery or charger.

Warranty Process

  1. Email us.
  2. If approved, we will ship the replacement part on invoice.
  3. The customer must return the defective part within 14 days to clear the invoice and complete the warranty process.

Battery Warranty

  • Full replacement for the first 24 months.
  • TravelScoot USA covers warranty-related shipping within the first 60 days, provided the original packaging is used.
  • Please retain your original shipping box for the full duration of the warranty.

Legal Disclaimer

TravelScoot USA Inc. is not liable for incidental or consequential damages resulting from product use. Some states do not allow the exclusion of such damages, so this limitation may not apply to you.

This warranty provides specific legal rights, and other rights may vary by state.

For questions, please contact us before placing your order.